[CKAN-support] Qld Gov CKAN site issue

[Gavin Chait]

Yep, and - I suppose - first thing to check is whether Rackspace was down over those times or what else it could have been...

-----Original Message-----
From: "Nigel Babu" <nigel.babu at okfn.org>
Sent: ‎28/‎05/‎2013 06:50
To: "ckan-support at lists.okfn.org" <ckan-support at lists.okfn.org>
Cc: "support at ckan.org" <support at ckan.org>
Subject: Re: [CKAN-support] Qld Gov CKAN site issue

It looks like their db server was unreachable for all the times that they had downtimes.



Nigel Babu

Developer  |  @nigelbabu
The Open Knowledge Foundation
Empowering through Open Knowledge
http://okfn.org/  |  @okfn  |  OKF on Facebook  |  Blog  |  Newsletter


CKAN | http://ckan.org/ | @CKANproject | the world’s leading open-source data portal platform



On 28 May 2013 10:17, Gavin Chait <gavin.chait at okfn.org> wrote:

Hi, anyone able to review the error today?


From: Lawrence Howson
Sent: ‎28/‎05/‎2013 03:03
To: support at ckan.org
Cc: Gavin Chait; George Sattler
Subject: Qld Gov CKAN site issue


Hi, 


Just received this issue logged by Qld Gov (SSQ). Could you advise?


Thanks,


Lawrence


Our monitoring of the applications showed that they became unavailable 5 times yesterday (Monday 27/05/2013). 
We have the following times recorded for these outages: 
07:36 - 07:39 
14:54 - 14:56 
20:45 - 20:50 
22:29 - 22:32 
22:38 - 22:41
We suspect that there was network issues with the database server as: 
* the uptime on database server is 187 days 
* the log file (/var/log/apache2/ssq/epub.error.log) shows the following error 
==================== 
[Sun May 26 16:35:41 2013] [error] [client 127.0.0.1] Error - <class 'sqlalchemy.exc.OperationalError'>: (OperationalError) could no 
t connect to server: No route to host 
[Sun May 26 16:35:41 2013] [error] [client 127.0.0.1] \tIs the server running on host "dbserver" (10.181.10.23) and accepting 
[Sun May 26 16:35:41 2013] [error] [client 127.0.0.1] \tTCP/IP connections on port 5432? 
[Sun May 26 16:35:41 2013] [error] [client 127.0.0.1] None None 
[Sun May 26 16:35:44 2013] [error] [client 127.0.0.1] mod_wsgi (pid=22332): Exception occurred processing WSGI script '/var/lib/ckan 
/epub/wsgi.py'. 
.... 
====================
Can you please investigate



This email and any files transmitted with it is confidential and intended solely for the use of the addressee. The unauthorised use, dissemination, forwarding, printing or copying of this communication is strictly prohibited. If you have received this communication in error please notify us immediately by reply email and destroy this communication. Any views and opinions presented in this email are solely those of the author and do not necessarily represent the views of XVT Solutions. The recipient should check this email and any attachments for viruses. XVT Solutions accepts no liability for the content of this email, and any damage caused by any viruses that could potentially be transmitted through this email.


_______________________________________________
CKAN-support mailing list
CKAN-support at lists.okfn.org
http://lists.okfn.org/mailman/listinfo/ckan-support
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://lists.okfn.org/mailman/private/ckan-support/attachments/20130528/bf77d69e/attachment-0003.html>