[CKAN-support] CKAN Support

Fri Dec 6 06:05:51 UTC 2013

Hi Michael,

That would be great, thanks. I'll be away next week, and Sean (cc'd) from
our team will be taking over from me when I'm away.

Nigel Babu

Developer  |  @nigelbabu <https://twitter.com/nigelbabu>

The Open Knowledge Foundation <http://okfn.org/>

Empowering through Open Knowledge

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 CKAN | http://ckan.org/ | @CKANproject
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portal platform

On 6 December 2013 11:17, Michael Speth <spethm at landcareresearch.co.nz>wrote:

>  Hi Nigel,
>   I am working on the vagrant script.  I have it provisioning the VM no
> problem.  I am running into a bit of trouble with puppet (adding ppa's
> before running other bits).  Anyways, I should have something to give you
> early next week.
>
>  Regards
>
>
> On Fri, Dec 6, 2013 at 5:01 PM, Nigel Babu <nigel.babu at okfn.org> wrote:
>
>>  Hi Michael,
>>
>> A vagrant script that can reproduce the issues you've been having would
>> be extremely useful in debugging what's going on. If you can please create
>> it, I'd be extremely grateful. Thank you for the information on versions
>> and Nginx config, this rules out most of the guesses I had as to what's
>> going wrong.
>>
>>  Nigel Babu
>>
>> Developer  |  @nigelbabu <https://twitter.com/nigelbabu>
>>
>> The Open Knowledge Foundation <http://okfn.org/>
>>
>> Empowering through Open Knowledge
>>
>> http://okfn.org/  |  @okfn <http://twitter.com/OKFN>  |  OKF on Facebook<https://www.facebook.com/OKFNetwork> |
>> Blog <http://blog.okfn.org/>  |  Newsletter<http://okfn.org/about/newsletter>
>>
>>  CKAN | http://ckan.org/ | @CKANproject <http://twitter.com/CKANproject>|the world’s leading open-source data portal platform
>>
>>
>>   On 6 December 2013 07:47, Michael Speth <spethm at landcareresearch.co.nz>wrote:
>>
>>>
>>>    - You've mentioned CKAN 2.0 in the notes. Is that the version you
>>>    used before the upgrade?
>>>     - I'm not sure, it was an updated to version of 2.1.1.  The problem
>>>       we are currently having is with a fresh install and fresh vm of 2.1.1 so we
>>>       probably don't need to investigate the upgrade issue.
>>>    - Can you tell me please also tell me what's the value of
>>>    __version__ in /usr/lib/ckan/default/src/ckan/ckan/__init__.py?
>>>     - 2.1.1
>>>     - The list of files in /etc/nginx/config.d/ and
>>>    /etc/nginx/sites-enabled.
>>>
>>>
>>>
>>>  $ ls /etc/nginx/conf.d/
>>> michaels at ckan-test:~$
>>>
>>>  ll /etc/nginx/sites-enabled
>>> lrwxrwxrwx 1 root root   31 Dec  2 15:44 ckan ->
>>> /etc/nginx/sites-available/ckan
>>>
>>>  Regards
>>>
>>>
>>>
>>> On Fri, Dec 6, 2013 at 12:13 AM, Nigel Babu <nigel.babu at okfn.org> wrote:
>>>
>>>>  Hi Michael,
>>>>
>>>>  Please ensure you have support at ckan.org in CC all the time. This lets
>>>> someone else can takeover from me if I'm unavailable and they have all the
>>>> information.
>>>>
>>>>  Thank you for the detailed notes. That's helping quite a bit. I need a
>>>> bit of information to debug what is causing your issues.
>>>>
>>>> * You've mentioned CKAN 2.0 in the notes. Is that the version you used
>>>> before the upgrade?
>>>> * Can you tell me please also tell me what's the value of __version__
>>>> in /usr/lib/ckan/default/src/ckan/ckan/__init__.py?
>>>>  * The list of files in /etc/nginx/config.d/ and
>>>> /etc/nginx/sites-enabled.
>>>>
>>>>  Nigel Babu
>>>>
>>>> Developer  |  @nigelbabu <https://twitter.com/nigelbabu>
>>>>
>>>> The Open Knowledge Foundation <http://okfn.org/>
>>>>
>>>> Empowering through Open Knowledge
>>>>
>>>> http://okfn.org/  |  @okfn <http://twitter.com/OKFN>  |  OKF on
>>>> Facebook <https://www.facebook.com/OKFNetwork>  |  Blog<http://blog.okfn.org/> |
>>>> Newsletter <http://okfn.org/about/newsletter>
>>>>
>>>>  CKAN | http://ckan.org/ | @CKANproject<http://twitter.com/CKANproject>|the world’s leading open-source data portal platform
>>>>
>>>>
>>>>   On 5 December 2013 10:52, Michael Speth <
>>>> spethm at landcareresearch.co.nz> wrote:
>>>>
>>>>>   Hi Nigel,
>>>>>   Should I be emailing you directory or should I email
>>>>> support at ckan.org?
>>>>>
>>>>>  As for how we are installing ckan, I have created a document that
>>>>> details the ckan puppet module (see attached).  Please let me know if you
>>>>> need help with this.
>>>>>
>>>>>  Also, I can create a vagrant project that creates a vm ( in
>>>>> virtualbox) that uses puppet (so automatically does all of this).  It will
>>>>> take me some time to do this, but it maybe a good way for us to proceed
>>>>> with diagnosing problems.  Note, Aaron would need to approve this work too.
>>>>>
>>>>>  Regards
>>>>>
>>>>>
>>>>> On Tue, Dec 3, 2013 at 6:00 PM, Nigel Babu <nigel.babu at okfn.org>wrote:
>>>>>
>>>>>>  Hi Michael and Aaron,
>>>>>>
>>>>>>  Gavin tells me you've requested support for the problems you've been
>>>>>> having. I'd be happy to work with you in figuring out the problems and
>>>>>> fixing them. Michael will be familiar with my attempts at
>>>>>> diagnosing/debugging the problems on the ckan-dev list.  In the future, I'd
>>>>>> recommend you request support by directly emailing support at ckan.org.
>>>>>>
>>>>>>  Can you tell me what specific version of CKAN you were originally
>>>>>> using (link to package would help too) and what version of CKAN you
>>>>>> upgraded to (again, link to package will help). I want to rule out a
>>>>>> problem with the package or package upgrade first.
>>>>>>
>>>>>> I'm not familiar enough with puppet to read the config that you've
>>>>>> sent us. If you can explain what it does, I can help confirm whether
>>>>>> there's anything that it does that could be causing problems.
>>>>>>
>>>>>>   Nigel Babu
>>>>>>
>>>>>> Developer  |  @nigelbabu <https://twitter.com/nigelbabu>
>>>>>>
>>>>>> The Open Knowledge Foundation <http://okfn.org/>
>>>>>>
>>>>>> Empowering through Open Knowledge
>>>>>>
>>>>>> http://okfn.org/  |  @okfn <http://twitter.com/OKFN>  |  OKF on
>>>>>> Facebook <https://www.facebook.com/OKFNetwork>  |  Blog<http://blog.okfn.org/> |
>>>>>> Newsletter <http://okfn.org/about/newsletter>
>>>>>>
>>>>>>  CKAN | http://ckan.org/ | @CKANproject<http://twitter.com/CKANproject>|the world’s leading open-source data portal platform
>>>>>>
>>>>>
>>>>>
>>>>>
>>>>>   --
>>>>> Michael Speth
>>>>> DevOps Computer Engineer
>>>>> Landcare Research Consultant
>>>>>
>>>>>  ------------------------------
>>>>>
>>>>> Please consider the environment before printing this email
>>>>> Warning: This electronic message together with any attachments is
>>>>> confidential. If you receive it in error: (i) you must not read, use,
>>>>> disclose, copy or retain it; (ii) please contact the sender immediately by
>>>>> reply email and then delete the emails.
>>>>> The views expressed in this email may not be those of Landcare
>>>>> Research New Zealand Limited. http://www.landcareresearch.co.nz
>>>>>
>>>>
>>>>
>>>
>>>
>>>  --
>>> Michael Speth
>>> DevOps Computer Engineer
>>> Landcare Research Consultant
>>>
>>> ------------------------------
>>>
>>> Please consider the environment before printing this email
>>> Warning: This electronic message together with any attachments is
>>> confidential. If you receive it in error: (i) you must not read, use,
>>> disclose, copy or retain it; (ii) please contact the sender immediately by
>>> reply email and then delete the emails.
>>> The views expressed in this email may not be those of Landcare Research
>>> New Zealand Limited. http://www.landcareresearch.co.nz
>>>
>>
>
>
>
>  --
> Michael Speth
> DevOps Computer Engineer
> Landcare Research Consultant
>
> ------------------------------
>
> Please consider the environment before printing this email
> Warning: This electronic message together with any attachments is
> confidential. If you receive it in error: (i) you must not read, use,
> disclose, copy or retain it; (ii) please contact the sender immediately by
> reply email and then delete the emails.
> The views expressed in this email may not be those of Landcare Research
> New Zealand Limited. http://www.landcareresearch.co.nz
>
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