[CKAN-support] ODP-383

Fri Mar 14 15:37:50 UTC 2014

Bert,

I can confirm that we’ve received this ticket, and it does look like something the warranty period should cover.

I’ve assigned the task over to the support team, who’ll hopefully have more information.

Could you clarify what that ESTAT package is, please.

Adam

On 13 Mar 2014, at 22:17, Bert Van Nuffelen <bert.van.nuffelen at tenforce.com> wrote:

> Dear OKF,
> 
> We recieved the next ticket ODP-383. This ticket reports a CKAN crash on production. 
> 
> The problem description is the following:
> 
> >> start_quote
> 
> We just discovered that today’s ESTAT package from 11:00 causes the webserver to crash. After investigating the log files I noticed a new error message right before the first crash, to confirm my suspicion I gave the go ahead to Gregory Wassmann to relaunch the ingestion and it crashed again.
> 
>  
> Here is a snippet from said log file for the 2nd crash:
> 
>  
> [Tue Mar 11 14:36:49 2014] [error] Exception AttributeError: "'NoneType' object has no attribute 'clearing'" in <bound method PluginEnvironment.__del__ of  Services for Environment '<default>'
> 
> [Tue Mar 11 14:36:49 2014] [error] > ignored
> 
> [Tue Mar 11 14:36:49 2014] [error] Exception AttributeError: "'NoneType' object has no attribute 'clearing'" in <bound method PluginEnvironment.__del__ of  Services for Environment '<default>'
> 
> [Tue Mar 11 14:36:49 2014] [error] > ignored
> 
> [Tue Mar 11 14:36:50 2014] [error] Exception AttributeError: "'NoneType' object has no attribute 'clearing'" in <bound method PluginEnvironment.__del__ of  Services for Environment '<default>'
> 
> [Tue Mar 11 14:36:50 2014] [error] > ignored
> 
> [Tue Mar 11 14:36:50 2014] [error] Exception AttributeError: "'NoneType' object has no attribute 'clearing'" in <bound method PluginEnvironment.__del__ of  Services for Environment '<default>'
> 
> [Tue Mar 11 14:36:50 2014] [error] > ignored
> 
> [Tue Mar 11 14:36:50 2014] [error] Exception AttributeError: "'NoneType' object has no attribute 'clearing'" in <bound method PluginEnvironment.__del__ of  Services for Environment '<default>'
> 
> [Tue Mar 11 14:36:50 2014] [error] > ignored
> 
> [Tue Mar 11 14:36:50 2014] [error] Exception AttributeError: "'NoneType' object has no attribute 'clearing'" in <bound method PluginEnvironment.__del__ of  Services for Environment '<default>'
> 
> [Tue Mar 11 14:36:50 2014] [error] > ignored
> 
> [Tue Mar 11 14:36:52 2014] [error] [client 158.167.99.23] (2)No such file or directory: mod_wsgi (pid=21578): Unable to connect to WSGI daemon process 'ecodp' on '/var/run/wsgi.21367.0.1.sock' after multiple attempts.
> 
>  
> As you can see, there are a couple of messages that indicate the usage of a ‘clearing’ attribute which seems to cause the problem as right after these messages pop up, the server crashes, as indicated by the last line in the snippet that I have included here in the email.
> 
> 
> << end_quote
> 
> 
> Can you indicate from which CKAN module the above exceptions come? Note that I find the above exceptions in older logs and so far they never crashed the wsgi daemon (logs dating back to 4 september 2013).  Loading the ESTAT on our test system does not result in a WSGI crash. 
> 
> 
> 
> 
> 
> kind regards,
> 
> 
> 
> Bert
> 

-- 
Adam McGreggor
General Manager  |  skype: adamamyl  |  @adamamyl
The Open Knowledge Foundation
Empowering through Open Knowledge
http://okfn.org/  |  @okfn