[CKAN-support] The Charm of Spring Meets the New Face of Customer Service

Thu Apr 24 15:22:48 UTC 2014

April 2014 Newsletter

Main Event

The Art of Customer Satisfaction
1 Day. 15 Speakers. Share. Learn. Engage.
London, 28th May 2014
Join us at the largest conference dedicated to customer satisfaction and
learn valuable techniques for providing exceptional customer service.
Register now »
http://go.pardot.com/e/20822/ion-london-tickets-11008220885/7wr8f/86113848

More Features

SOC 2 Type 1 compliance
Keeping data safe is a top priority for us. That’s why we’re always
updating our security, and why we’re happy to announce new security
features and updates.
http://go.pardot.com/e/20822/-eng-utm-campaign-mdyApril2014/7wr8h/86113848

Best practice for email
Managing multiple email addresses can be challenging. Let us guide you
through best practices for setting up a dedicated email channel for VIP
customers.
http://go.pardot.com/e/20822/-eng-utm-campaign-mdyApril2014/7wr8k/86113848

News, Resources, & Events

The mysterious case of Ticket X
Behold this ebook of scary customer service stories, and learn from the
tales of horror and triumph within. Just don’t read them before
bedtime.
http://go.pardot.com/e/20822/-eng-utm-campaign-mdyApril2014/7wr8m/86113848

Don’t let virtual employees disappear into the ether
No, we’re not talking about holographic robots. This is about working
remotely and how to manage a team that’s spread far and wide.
http://go.pardot.com/e/20822/-eng-utm-campaign-mdyApril2014/7wr8p/86113848

What’s New in Your Zendesk
In this recorded webinar, we’ll introduce you to the latest Zendesk
features, and dig into proactive customer engagement.
http://go.pardot.com/e/20822/-eng-utm-campaign-mdyApril2014/7wr8r/86113848

Social Care shows you care about social
Social media gives businesses a chance to meet customers on their turf.
But it also gives customers a chance to air their grievances in public.
Here’s how to handle that double-edged sword.
http://go.pardot.com/e/20822/-eng-utm-campaign-mdyApril2014/7wr8t/86113848

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