[CKAN-support] Update: RE: [Open Knowledge Foundation] Re: RE: Email

Tue Jul 8 10:18:30 UTC 2014

Hi Akhilesh,

I have talked to XVT and someone should be in touch tomorrow to confirm
their availability and details.

Proving 24 hour on call support over weekends is sadly not part of our
contract with you and I am sorry previous interactions were not more clear.
My handover notes from Adam (he is currently away on holiday) indicated
that we were waiting on more clarity about exactly what would be needed for
us to gauge whether this was something we can do. If, as you say, it is
simply about ensuring the site stays up - this is very straightforward and
lots of people can provide this (including potentially our hosting
provider) so XVT will be perfectly placed!

Best,
Irina

On 8 July 2014 01:29, Akhilesh Harsh <akhilesh.harsh at gmail.com> wrote:

> Hi Irina,
> This request was made well over a month ago, and despite couple of
> reminders we are being told that this is too late to organise anything.
> Basically, we require a contact number that we can call anytime between
> Friday 11th July and 13th July (dates of the competition), if the site is
> down, or has any issues with it.
> Only 3 days prior to the competition, I don't think we have any choice
> left. Please proceed as soon as you can with XVT, and let us know how will
> this be organised.
>
> Please reply asap.
>
> regards,
> Akhilesh
>
>
>
>
>
> On Tue, Jul 8, 2014 at 12:32 AM, <support at ckan.org> wrote:
>
>>   ##- Please type your reply above this line -##
>>
>> You are registered as a CC on this support request (781). Reply to this
>> email to add a comment to the request.
>>
>>  [image: Irina Boly]
>>
>> *Irina Bolychevsky* (Open Knowledge Foundation)
>>
>> Jul 07 16:02
>>
>> Hi Akhilesh,
>>
>> To respond regarding support: normally this would not be an issue, but we
>> are currently short of available staff across timezones at this late
>> notice. We have our yearly festival next week so most people are travelling
>> over the weekend. Adam was asking about what kind of support you wanted
>> because we could have gotten our hosting provider to cover some of the time
>> (depending on level of issues/support needed), but I don't believe we
>> received further clarification on this point. At this point it is now too
>> late to organise this externally.
>>
>> I can however connect you to our partners at XVT to see if they will be
>> available. Let me know how you wish to proceed.
>>
>> Best,
>> Irina
>>
>>   [image: Akhilesh H]
>>
>> *Akhilesh Harsh*
>>
>> Jul 07 12:36
>>
>> Hi Nigel,
>>
>> Thank You for the QA extension. Please remove the 'dataset openness
>> scores'
>> link for the time being. The rest looks okay. Thanks for this.
>>
>> Secondly, on an extremely urgent note, could we please get a response
>> for a request
>> for an on-call support for 11-13 July for 48 hours. South Australian
>> Government will be running a competition for 2 days called Unleashed (
>> http://unleashedadelaide.dptiapps.com.au/), where participants will be
>> creating apps using data on data.sa.gov.au. Apart from the contact names
>> and email addresses, we will need a phone number that we can contact on in
>> case the site has any issues. This support was provided to us by OKFN last
>> year as part of the service days agreement. This request was made on 6th
>> June 2014. It can be seen on the trail of emails below.
>> Could you please respond by tomorrow on this email address?
>>
>> regards,
>> Akhilesh Harsh
>>
>>
>> >
>> >
>> >
>> >
>> > *From:* support at ckan.org [mailto:support at ckan.org]
>> > *Sent:* Tuesday, 17 June 2014 5:47 PM
>> > *To:* Harsh, Akhilesh (OCIO)
>> > *Subject:* [Open Knowledge Foundation] Re: RE: [Open Knowledge
>> > Foundation] Re: RE: Email
>>
>>  [image: Adam McGre]
>>
>> *Adam McGreggor* (Open Knowledge Foundation)
>>
>> Jun 24 16:50
>>
>> Akhilesh,
>>
>> I was wondering if you had my mail from 10th Jun @ 19:57, concerning
>> support. To help me plan, it would be useful to understand what you're
>> after so we can offer some options. I will need to know this week, though.
>>
>> Best wishes,
>>
>> Adam
>>
>>   [image: Nigel Babu]
>>
>> *Nigel Babu* (Open Knowledge Foundation)
>>
>> Jun 17 09:17
>>
>> Hi Akhilesh,
>>
>> I've setup the plugin on the staging site. Could you look at
>> http://sa.staging.ckanhosted.com/qa and let me know if you're happy with
>> what it does?
>>
>>   [image: Nigel Babu]
>>
>> *Nigel Babu* (Open Knowledge Foundation)
>>
>> Jun 17 08:58
>>
>> Hi Akhilesh,
>>
>> I'm working on these now.
>>
>>   [image: Akhilesh (]
>>
>> *Akhilesh (OCIO)*
>>
>> Jun 17 07:53
>>
>> Hi Adam,
>>
>> Could you please update on the status of the items requested on 10th june
>> 2014.
>> Also, the support request made on 6th June in regards to the Unleashed
>> Event on 11-13 July 2014.
>>
>> Regards,
>> Akhilesh
>>
>> -----Original Message-----
>>
>> Akhilesh,
>>
>> I've requested that the dev-team get on to these.
>>
>> Installing the QA extension should be realitively simple, but if there
>> are issues, we'll be in touch.
>>
>> We're aiming on having those deployed by the end of the week.
>>
>> A
>>
>> On 10 Jun 2014, at 08:42, Harsh, Akhilesh (OCIO) <
>> Akhilesh.Harsh at sa.gov.au> wrote:
>>
>> > Thank You for the prompt email.
>> > Could you please implement the following small changes on data.sa:
>> >
>> > * The link for the South Australian Government logo on the top right
>> hand, and the red logo of South Australia at the bottom of the page need to
>> be changed. Both of these logos must now link directly to www.sa.gov.au
>> > * Also, it was discussed couple of months ago that functionality can be
>> implemented on data.sa, without any additional charge, that identifies
>> any broken links. Could you please confirm whether this can be achieved, or
>> whether it is difficult to implement.
>> >
>> > Regards,
>> > Akhilesh
>> >
>> >
>> > From: support at ckan.org [mailto:support at ckan.org]
>> > Sent: Friday, 6 June 2014 6:55 PM
>> > To: Harsh, Akhilesh (OCIO)
>> > Subject: [Open Knowledge Foundation] Re: RE: [Open Knowledge
>> > Foundation] Re: RE: Email
>>
>>  [image: Akhilesh (]
>>
>> *Akhilesh (OCIO)*
>>
>> Jun 10 08:42
>>
>> Thank You for the prompt email.
>>
>> Could you please implement the following small changes on data.sa:
>>
>> · The link for the South Australian Government logo on the top right
>> hand, and the red logo of South Australia at the bottom of the page need to
>> be changed. Both of these logos must now link directly to
>> http://www.sa.gov.au
>>
>> · Also, it was discussed couple of months ago that functionality can be
>> implemented on data.sa, without any additional charge, that identifies
>> any broken links. Could you please confirm whether this can be achieved, or
>> whether it is difficult to implement.
>>
>> Regards,
>>
>> Akhilesh
>>
>>  [image: Adam McGre]
>>
>> *Adam McGreggor* (Open Knowledge Foundation)
>>
>> Jun 06 10:24
>>
>> Akhilesh,
>>
>> The license/copyright changes will be deployed as soon as possible: I
>> thought they had been already.
>>
>> I'll have a second invoice re-issued in the dates requested.
>>
>> If I may, I'll come back to you regarding the support -- I'll be on leave
>> today, in about 10 minutes.
>>
>>   [image: Akhilesh (]
>>
>> *Akhilesh (OCIO)*
>>
>> Jun 06 09:10
>>
>> This is a follow-up to your previous request #632
>> <https://okfn.zendesk.com/requests/632> "RE: Email"
>>
>> Hi,
>>
>> Thank you for the quotes. We are still exploring your quotes, and will
>> let you know as soon as possible.
>>
>> In the meantime, could you please do the following:
>>
>> · I had also requested changes to the Creative Commons Attribution 4.0
>> Australia Licence. © Copyright 2014 (http://data.sa.gov.au/copyright)
>> link. The ‘Australia’ should be removed from the link as it is an
>> international licence.
>>
>> · We had also requested changes to the copyright statement. Please find
>> the attached copyright statement. Please copy and paste all of it.
>>
>> · We have made the payment for the hosting services from February to June
>> 2014. Could you please resend the second invoice for the period of July
>> 2014 to September 2014, not from July to December.
>>
>> · Thirdly, we would like to request an on-call support for 11-13 July for
>> 48 hours. South Australian Government will be running a competition for 2
>> days called Unleashed (http://unleashedadelaide.dptiapps.com.au/), where
>> participants will be creating apps using data on data.sa.gov.au. Apart
>> from the contact names and email addresses, we will need a phone number
>> that we can contact on in case the site has any issues. This support was
>> provided to us by OKFN last year as part of the service days agreement.
>>
>> Please do not hesitate to contact me 0431279016. I can also be searched
>> on skype by my name.
>>
>> Hope to hear from you soon.
>>
>> Thanks in Advance.
>>
>> Regards,
>>
>> Akhilesh
>>
>> Attachment(s)
>> Copyright statement.docx
>> <https://okfn.zendesk.com/attachments/token/QOL5Eyh9uXVTqaUMEHAB9KXFH/?name=Copyright+statement.docx>
>>   This email is a service from Open Knowledge Foundation. Delivered by
>> Zendesk
>> <http://www.zendesk.com/help-desk-software/?utm_medium=email-notification&utm_campaign=text>.
>>
>>  Message-Id:JF47E9WK_53bab69f7cae5_10da3fe4012b332c13876ac_sprut
>>
>
>
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>

-- 

 *Irina Bolychevsky*

*Commercial Director  |  skype: flouxi  |  twitter: @shevski
<http://twitter.com/shevski>*

*The Open Knowledge Foundation <http://okfn.org/>*

*Empowering through Open Knowledge*

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