[okfn-br] Fwd: [berkmanfriends] Case study release: Citizen-Centered Governance - The Mayor's Office of New Urban Mechanics and the Evolution of CRM in Boston

Quinta Agosto 8 16:57:32 UTC 2013

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Begin forwarded message:

> From: Susan Crawford <susancrawford em gmail.com>
> Date: August 8, 2013, 12:53:07 PM EDT
> To: Berkman Friends <berkmanfriends em eon.law.harvard.edu>
> Cc: Dana Walters <danaewalters em gmail.com>
> Subject: [berkmanfriends] Case study release: Citizen-Centered Governance - The Mayor's Office of New Urban Mechanics and the Evolution of CRM in Boston
> Reply-To: scrawford em scrawford.net
> 
> Hello to all -
> 
> Today, Berkman has released the case study I worked on this summer with Dana Walters. 
> 
> Berkman post is here, SSRN download of the document is here, and my blog post about the study is here. 
> 
> Dana and I are very grateful to the interviewees that gave us their time this summer, and to the Berkman Center and the Ash Center (at HKS) for their support.
> 
> It's a page-turner - at least I think so. As Mayor Menino prepares to depart at the end of 2013 after five terms in office, it's useful to reflect on the role technology and innovation played in his administration. Chief of Staff Mitchell Weiss told us that the mayor's technology efforts were part and parcel of his opening up of the city, making it livable, and earning its people's trust. Menino leaves with an 80%+ approval rating, so he has clearly been doing something right.
> 
> All best,
> 
> Susan
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