[okfn-help] [OKFN Tasks] #449: submitting email trail and setting Enquiry Status

[Rufus Pollock]

On 11 August 2010 20:52, Heather Piwowar <hpiwowar at gmail.com> wrote:
> Great!  I've added the questions and answers to the FAQ.  Just one more
> question for now... I'm assuming PMR will make the greenchem IsItOpen
> enquiries through the web forms.  Will they appear in the Enquiry browse
> list automatically, or will someone migrate them there, or how will I learn
> about them?

If you make an enquiry through isitopen then it will automatically
show up on the site (you will also be automatically emailed a copy of
you enquiry and notified when someone responds ...)

> I guess I'm still confused about the back-end... how much is automated, how
> much is manual, whether there is any behind-the-scenes work I can or should
> do.

All good questions so keep asking. Hope the above clarifies. You could
also send yourself a test enquiry to try the system out (we can delete
it later ...)

Rufus

> On Wed, Aug 11, 2010 at 12:32 PM, OKFN Tasks <root at okfn.org> wrote:
>>
>> #449: submitting email trail and setting Enquiry Status
>>
>> --------------------------------+-------------------------------------------
>>  Reporter:  hpiwowar@…          |       Owner:  rgrp
>>     Type:  task                |      Status:  new
>>  Priority:  major               |   Milestone:  2010-09-30
>> Component:  projects.isitopen   |     Version:
>>  Keywords:                      |
>>
>> --------------------------------+-------------------------------------------
>> Changes (by rgrp):
>>
>>  * milestone:  => 2010-09-30
>>
>>
>> Old description:
>>
>> > Hi!  I'd like to help respond to IsItOpen Enquiries, if I may?
>> > Particularly those related to the greenchem project.
>> >
>> > How can I edit the IsItOpen pages to add my email correspondence, or
>> > otherwise submit my sent and received emails?
>> >
>> > Do you have policies about when an Enquiry Status can be changed from
>> > Unresolved to Resolved?
>> >
>> > Are there other things I should know before jumping in?
>> >
>> > Thanks!
>> > Heather
>>
>> New description:
>>
>>  Hi!  I'd like to help respond to IsItOpen Enquiries, if I may?
>>  Particularly those related to the greenchem project.
>>
>>  ''RP: You would be very welcome''
>>
>>  How can I edit the IsItOpen pages to add my email correspondence, or
>>  otherwise submit my sent and received emails?
>>
>>  ''RP: At the moment there is no easy way to do this. One obvious option
>>  would be to copy the existing thread from your last email into the first
>>  enquiry you send (perhaps at the bottom after the main body of text)''
>>
>>  Do you have policies about when an Enquiry Status can be changed from
>>  Unresolved to Resolved?
>>
>>  ''RP: We don't have any specific policy on this at the moment. I suggest
>>  we add to the existing FAQ:
>>  http://wiki.okfn.org/p/Is_It_Open_Data_Service/FAQ (which then can be
>>  migrated to: http://www.isitopendata.org/about/''
>>
>>  ''RP: in fact I suggest migrating these questions and answers to that
>>  FAQ!''
>>
>>  Are there other things I should know before jumping in?
>>
>>  ''RP: No! Just dive in and be bold!''
>>
>>  Thanks!
>>  Heather
>>
>>  ACTION:
>>   * '''Migrate these questions and answers to
>>  http://wiki.okfn.org/p/Is_It_Open_Data_Service/FAQ'''
>>
>> --
>>
>> --
>> Ticket URL: <http://knowledgeforge.net/okfn/tasks/ticket/449#comment:1>
>> OKFN Tasks <http://www.okfn.org/>
>> Managing Open Knowledge Foundation Tasks.
>
>



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