[CKAN-support] CKAN Support

Fri Dec 6 02:19:58 UTC 2013

If I recall correctly, we installed v2.1 from package, and just recently applied update to v2.1.1
Aaron

From: Michael Speth
Sent: Friday, 6 December 2013 3:17 p.m.
To: Nigel Babu
Cc: support at ckan.org; Aaron McGlinchy
Subject: Re: CKAN Support

  *   You've mentioned CKAN 2.0 in the notes. Is that the version you used before the upgrade?

     *   I'm not sure, it was an updated to version of 2.1.1.  The problem we are currently having is with a fresh install and fresh vm of 2.1.1 so we probably don't need to investigate the upgrade issue.

  *   Can you tell me please also tell me what's the value of __version__ in /usr/lib/ckan/default/src/ckan/ckan/__init__.py?

     *   2.1.1

  *   The list of files in /etc/nginx/config.d/ and /etc/nginx/sites-enabled.
$ ls /etc/nginx/conf.d/
michaels at ckan-test:~$

ll /etc/nginx/sites-enabled
lrwxrwxrwx 1 root root   31 Dec  2 15:44 ckan -> /etc/nginx/sites-available/ckan

Regards

On Fri, Dec 6, 2013 at 12:13 AM, Nigel Babu <nigel.babu at okfn.org<mailto:nigel.babu at okfn.org>> wrote:
Hi Michael,
Please ensure you have support at ckan.org<mailto:support at ckan.org> in CC all the time. This lets someone else can takeover from me if I'm unavailable and they have all the information.
Thank you for the detailed notes. That's helping quite a bit. I need a bit of information to debug what is causing your issues.

* You've mentioned CKAN 2.0 in the notes. Is that the version you used before the upgrade?
* Can you tell me please also tell me what's the value of __version__ in /usr/lib/ckan/default/src/ckan/ckan/__init__.py?
* The list of files in /etc/nginx/config.d/ and /etc/nginx/sites-enabled.

Nigel Babu

Developer  |  @nigelbabu<https://twitter.com/nigelbabu>

The Open Knowledge Foundation<http://okfn.org/>

Empowering through Open Knowledge

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CKAN | http://ckan.org/ | @CKANproject<http://twitter.com/CKANproject> | the world's leading open-source data portal platform

On 5 December 2013 10:52, Michael Speth <spethm at landcareresearch.co.nz<mailto:spethm at landcareresearch.co.nz>> wrote:
Hi Nigel,
  Should I be emailing you directory or should I email support at ckan.org<mailto:support at ckan.org>?

As for how we are installing ckan, I have created a document that details the ckan puppet module (see attached).  Please let me know if you need help with this.

Also, I can create a vagrant project that creates a vm ( in virtualbox) that uses puppet (so automatically does all of this).  It will take me some time to do this, but it maybe a good way for us to proceed with diagnosing problems.  Note, Aaron would need to approve this work too.

Regards

On Tue, Dec 3, 2013 at 6:00 PM, Nigel Babu <nigel.babu at okfn.org<mailto:nigel.babu at okfn.org>> wrote:
Hi Michael and Aaron,
Gavin tells me you've requested support for the problems you've been having. I'd be happy to work with you in figuring out the problems and fixing them. Michael will be familiar with my attempts at diagnosing/debugging the problems on the ckan-dev list.  In the future, I'd recommend you request support by directly emailing support at ckan.org<mailto:support at ckan.org>.
Can you tell me what specific version of CKAN you were originally using (link to package would help too) and what version of CKAN you upgraded to (again, link to package will help). I want to rule out a problem with the package or package upgrade first.

I'm not familiar enough with puppet to read the config that you've sent us. If you can explain what it does, I can help confirm whether there's anything that it does that could be causing problems.

Nigel Babu

Developer  |  @nigelbabu<https://twitter.com/nigelbabu>

The Open Knowledge Foundation<http://okfn.org/>

Empowering through Open Knowledge

http://okfn.org/  |  @okfn<http://twitter.com/OKFN>  |  OKF on Facebook<https://www.facebook.com/OKFNetwork>  |  Blog<http://blog.okfn.org/>  |  Newsletter<http://okfn.org/about/newsletter>

CKAN | http://ckan.org/ | @CKANproject<http://twitter.com/CKANproject> | the world's leading open-source data portal platform

--
Michael Speth
DevOps Computer Engineer
Landcare Research Consultant

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--
Michael Speth
DevOps Computer Engineer
Landcare Research Consultant

________________________________

Please consider the environment before printing this email
Warning: This electronic message together with any attachments is confidential. If you receive it in error: (i) you must not read, use, disclose, copy or retain it; (ii) please contact the sender immediately by reply email and then delete the emails.
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