[CKAN-support] CKAN Support

Wed Dec 18 19:43:19 UTC 2013

Hi Nigel/Sean,
                     just on your comment re only half a day of support time left - I think we bought 10 days of support time (I'll have to check my records).

This is the first major problem we've requested formal support on - are you sure we have used that much time already?

Thanks
Aaron
________________________________
From: Nigel Babu [nigel.babu at okfn.org]
Sent: Thursday, 19 December 2013 2:30 a.m.
To: Michael Speth
Cc: Aaron McGlinchy; support at ckan.org; Sean Hammond
Subject: Re: [CKAN-support] CKAN Support

Hi Michael,

Are you able to reproduce the problem on your vagrant machine?

The virtual machine I created on digital ocean used your exact same puppet scripts, except instead of vagrant running them, I ran them directly with puppet apply. I spent a few more hours trying to get Vagrant to work and I wasn't successful.

Two of us have tried to reproduce  the problem you've been facing and failed to replicate it. From our records, it looks as though you have about half a day of support time remaining, which we feel would be much better spent with us having access to directly debug the problem on your server. What do you think?

If you would like us to try another time using the Vagrant/Puppet approach, we can quote for this, although, we both feel this will be a red herring, as previous attempts haven't let us reproduce them. If you would like us to go ahead and look at your servers, you can find my ssh public key attached.

Nigel Babu

Developer  |  @nigelbabu<https://twitter.com/nigelbabu>

The Open Knowledge Foundation<http://okfn.org/>

Empowering through Open Knowledge

http://okfn.org/  |  @okfn<http://twitter.com/OKFN>  |  OKF on Facebook<https://www.facebook.com/OKFNetwork>  |  Blog<http://blog.okfn.org/>  |  Newsletter<http://okfn.org/about/newsletter>

CKAN | http://ckan.org/ | @CKANproject<http://twitter.com/CKANproject> | the world’s leading open-source data portal platform

On 18 December 2013 03:48, Michael Speth <spethm at landcareresearch.co.nz<mailto:spethm at landcareresearch.co.nz>> wrote:

Hi Nigel,
  I think its best to use Vagrant to ensure our environments are exactly the same.

So, what problems are you having with vagrant?  Can you list the steps you have taken?

Lets het Vagrant working for you.

Regards

On Dec 18, 2013 12:57 AM, "Nigel Babu" <nigel.babu at okfn.org<mailto:nigel.babu at okfn.org>> wrote:
No, I didn't. I couldn't get vagrant working, so I ran your script on a new Digital Ocean VM.

Nigel Babu

Developer  |  @nigelbabu<https://twitter.com/nigelbabu>

The Open Knowledge Foundation<http://okfn.org/>

Empowering through Open Knowledge

http://okfn.org/  |  @okfn<http://twitter.com/OKFN>  |  OKF on Facebook<https://www.facebook.com/OKFNetwork>  |  Blog<http://blog.okfn.org/>  |  Newsletter<http://okfn.org/about/newsletter>

CKAN | http://ckan.org/ | @CKANproject<http://twitter.com/CKANproject> | the world’s leading open-source data portal platform

On 17 December 2013 17:20, Michael Speth <spethm at landcareresearch.co.nz<mailto:spethm at landcareresearch.co.nz>> wrote:
Hi Nigel,
  Just to be clear, did you run vagrant to create the VM?

ie, vagrant up

This should download a clean Ubuntu 12.04 image and then installs ckan through puppet?

Thanks

On Tue, Dec 17, 2013 at 11:37 PM, Nigel Babu <nigel.babu at okfn.org<mailto:nigel.babu at okfn.org>> wrote:
Hi Micahel,

Thank you for the puppet script for vagrant. I ran the puppet script on a new VM and I couldn't reproduce the problem. I had a slight issue with solr, but otherwise, it worked perfectly fine. It's going to be extremely difficult for us to debug this problem without either being able to reproduce it ourselves or having access to your machine where you have the problem. Can you please let us know if can access the machine where you have problems?

Nigel Babu

Developer  |  @nigelbabu<https://twitter.com/nigelbabu>

The Open Knowledge Foundation<http://okfn.org/>

Empowering through Open Knowledge

http://okfn.org/  |  @okfn<http://twitter.com/OKFN>  |  OKF on Facebook<https://www.facebook.com/OKFNetwork>  |  Blog<http://blog.okfn.org/>  |  Newsletter<http://okfn.org/about/newsletter>

CKAN | http://ckan.org/ | @CKANproject<http://twitter.com/CKANproject> | the world’s leading open-source data portal platform

On 16 December 2013 16:55, Sean Hammond <sean.hammond at okfn.org<mailto:sean.hammond at okfn.org>> wrote:
   Are you able to download the 2 links from the previous email?

Hi Michael, yes the links are working now. For Nigel's benefit, these are the links that work:

https://df.bestgrid.org/quickshare/72a21369bd4f3a80/puppet-vms_branch-vagrant-ckan-snapshot-20131211.zip

https://df.bestgrid.org/quickshare/a57eee893dff2774/vagrant-vms_branch-test-ckan-snapshot-20131211.zip

I had trouble running them on Friday, apparently because my version of VirtualBox is different from the one you used. Nigel is back now and he's much more proficient with Puppet than I am, so I'm going to hand you back over to him, Nigel will try to run your Puppet script and see if he can reproduce your problem, and get back to you.

Nigel, let me know if you need any help

--
Michael Speth
DevOps Computer Engineer
Landcare Research Consultant

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Please consider the environment before printing this email
Warning: This electronic message together with any attachments is confidential. If you receive it in error: (i) you must not read, use, disclose, copy or retain it; (ii) please contact the sender immediately by reply email and then delete the emails.
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