[CKAN-support] Legacy entries on activity stream [DLM=For-Official-Use-Only]

Fri Feb 14 14:52:48 UTC 2014

Hello Akhilesh

Just wanted to inform you that we have discovered the root of the
issue here and have had the fix in place since Tuesday.   The error
has not occurred again.

We always run security patches on the servers regularly and a patch in
December caused an issue where if the component (solr) processes a
certain amount of documents it causes it to stop accepting any more.
So the error unfortunately did not occur for a while after the patch
was applied, so was hard to detect.   We have a workaround for this
issue should not occur again.   Sorry for any inconvenience caused.

Thanks

David

On 11 February 2014 17:30, Darwin Peltan <darwin.peltan at okfn.org> wrote:
> Hi Akhilesh,
>
> Sorry about this - We have restarted the server and the site is working
> correctly now. We are still looking into the underlying cause of this to
> prevent it happening again and will feed back on this as soon as it is
> resolved.
>
> Sorry for the delayed response - Nigel and I were both away yesterday. In
> future please can you send any support requests to support at ckan.org - This
> our centralised address for support and this avoids support requests being
> missed if someone is away etc.
>
> With regards to the "Apps and Ideas" I'm afraid there isn't currently any
> way to know from the front end which dataset each idea is associated with.
> We're actually looking at redeveloping the related items feature so this may
> change in future. I will feed this suggestion into the process.
>
> Best,
>
> Darwin
>
>
>
>
>
> Darwin Peltan
>
> Project Manager  |  skype: darwinp  |  twitter: @darwin
>
> The Open Knowledge Foundation
>
> Empowering through Open Knowledge
>
> http://okfn.org/  |  @okfn  |  OKF on Facebook  |  Blog  |  Newsletter
>
>
> CKAN | http://ckan.org | @ckanproject | open source data management platform
>
>
> On 11 February 2014 09:45, Nigel Babu <nigel.babu at okfn.org> wrote:
>>
>> Hi Akhilesh,
>>
>> We're looking into this. I'll let you know as soon as we have an update.
>>
>> Nigel Babu
>>
>> Developer  |  @nigelbabu
>>
>> The Open Knowledge Foundation
>>
>> Empowering through Open Knowledge
>>
>> http://okfn.org/  |  @okfn  |  OKF on Facebook  |  Blog  |  Newsletter
>>
>>
>> CKAN | http://ckan.org/ | @CKANproject | the world's leading open-source
>> data portal platform
>>
>>
>> On 11 February 2014 12:08, Harsh, Akhilesh (OCIO)
>> <Akhilesh.Harsh at sa.gov.au> wrote:
>>>
>>> For Official Use Only
>>>
>>> Hi Nigel/Darwin,
>>>
>>>
>>>
>>> Any update on this. We need to update and add few more datasets.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Akhilesh
>>>
>>>
>>>
>>> From: Harsh, Akhilesh (OCIO)
>>> Sent: Monday, 10 February 2014 10:58 AM
>>> To: 'Nigel Babu'
>>> Cc: 'Darwin Peltan'
>>> Subject: RE: Legacy entries on activity stream
>>> [DLM=For-Official-Use-Only]
>>>
>>>
>>>
>>> For Official Use Only
>>>
>>> Hi Nigel,
>>>
>>>
>>>
>>> This problem has started again. I just tried to update "Traineeships and
>>> Apprenticeships" dataset within Dept of Further Education, Employment,
>>> Science & Technology, and is giving me the same error. Could you please look
>>> into it to fix permanently.
>>>
>>>
>>>
>>> Secondly, in Apps & Ideas section, how can we trace it back to the
>>> dataset it is related to?
>>>
>>> For example, we would like to change the link of one of the apps, but we
>>> are unable to locate the dataset it is related to.
>>>
>>>
>>>
>>>
>>>
>>> Could you please look into these issues.
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Akhilesh
>>>
>>>
>>>
>>> From: Nigel Babu [mailto:nigel.babu at okfn.org]
>>>
>>> Sent: Wednesday, 29 January 2014 4:26 PM
>>> To: Harsh, Akhilesh (OCIO)
>>> Cc: Darwin Peltan
>>>
>>> Subject: Re: Legacy entries on activity stream
>>> [DLM=For-Official-Use-Only]
>>>
>>>
>>>
>>> Hi Akhilesh,
>>>
>>> I've restart the Apache server and it seems to have gone away. There is
>>> an odd error thrown by the pages extension. If it happens again, I'll turn
>>> off the pages extension, since I notice you aren't using it yet. Is that
>>> okay?
>>>
>>> Meanwhile, we'll take a look at the traceback to see if there's something
>>> seriously wrong in the extension itself.
>>>
>>>
>>> Nigel Babu
>>>
>>> Developer  |  @nigelbabu
>>>
>>> The Open Knowledge Foundation
>>>
>>> Empowering through Open Knowledge
>>>
>>> http://okfn.org/  |  @okfn  |  OKF on Facebook  |  Blog  |  Newsletter
>>>
>>>
>>>
>>> CKAN | http://ckan.org/ | @CKANproject | the world's leading open-source
>>> data portal platform
>>>
>>>
>>>
>>> On 29 January 2014 10:53, Harsh, Akhilesh (OCIO)
>>> <Akhilesh.Harsh at sa.gov.au> wrote:
>>>
>>> For Official Use Only
>>>
>>> Hi Darwin,
>>>
>>>
>>>
>>> The website is giving 'internal server error' over and over, and showing
>>> odd behaviour.
>>>
>>>
>>>
>>> For example, clicking the 'organisation' gives an error and then it will
>>> be fine 2 minutes later and then it will give error again if go back to
>>> 'organisation' page. It is happening with all the links including 'datasets,
>>> apps & ideas, groups, about' etc. I have tested this on more than 2
>>> machines.
>>>
>>>
>>>
>>>
>>>
>>> Could you please look into it.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Akhilesh
>>>
>>>
>>>
>>> From: Darwin Peltan [mailto:darwin.peltan at okfn.org]
>>> Sent: Wednesday, 22 January 2014 2:24 AM
>>> To: Harsh, Akhilesh (OCIO)
>>> Cc: Nigel Babu
>>> Subject: Re: Legacy entries on activity stream
>>> [DLM=For-Official-Use-Only]
>>>
>>>
>>>
>>> Hi Akhilesh,
>>>
>>>
>>>
>>> Good to hear you like the change. I have asked our accounts team if it
>>> would be possible to reissue the invoice. I will let you know.
>>>
>>>
>>>
>>> Best,
>>>
>>>
>>>
>>> Darwin
>>>
>>>
>>> Darwin Peltan
>>>
>>> Project Manager  |  skype: darwinp  |  twitter: @darwin
>>>
>>> The Open Knowledge Foundation
>>>
>>> Empowering through Open Knowledge
>>>
>>> http://okfn.org/  |  @okfn  |  OKF on Facebook  |  Blog  |  Newsletter
>>>
>>>
>>> CKAN | http://ckan.org | @ckanproject | open source data management
>>> platform
>>>
>>>
>>>
>>> On 21 January 2014 03:04, Harsh, Akhilesh (OCIO)
>>> <Akhilesh.Harsh at sa.gov.au> wrote:
>>>
>>> For Official Use Only
>>>
>>> Thank You very much Nigel. We really appreciate this.
>>>
>>>
>>>
>>> Would you be able to send us a new invoice with the revised date, as the
>>> previous invoice is dated back in November.
>>>
>>> It will be processed immediately.
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Akhilesh
>>>
>>>
>>>
>>> From: Nigel Babu [mailto:nigel.babu at okfn.org]
>>> Sent: Tuesday, 21 January 2014 4:17 AM
>>> To: Harsh, Akhilesh (OCIO)
>>> Cc: Akhilesh Harsh; Darwin Peltan
>>> Subject: Legacy entries on activity stream
>>>
>>>
>>>
>>> Hi Akhilesh,
>>>
>>> I've just deleted all the entries on activity stream by the sa user. It
>>> should be much cleaner now.
>>>
>>>
>>> Nigel Babu
>>>
>>> Developer  |  @nigelbabu
>>>
>>> The Open Knowledge Foundation
>>>
>>> Empowering through Open Knowledge
>>>
>>> http://okfn.org/  |  @okfn  |  OKF on Facebook  |  Blog  |  Newsletter
>>>
>>>
>>>
>>> CKAN | http://ckan.org/ | @CKANproject | the world's leading open-source
>>> data portal platform
>>>
>>>
>>>
>>>
>>
>>
>