[CKAN-support] [Open Knowledge Foundation] Update: FW: Monitor is UP: Registry (http://iatiregistry.org/)

Thu Apr 17 14:06:36 UTC 2014

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[Open Knowledge Foundation] Update: FW: Monitor is UP: Registry (http://iatiregistry.org/)

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Adam McGreggor, Apr 17 15:06

Matt,

Thanks for raising this, and our apologies for the window of downtime. As I think you're aware, given the capacity of our team, our support contracts are largely Monday to Friday.

The alert (at our end) went through to the on-call sysadmin, who suffered a power-cut, as well as a work:life balance; I realise this isn't ideal, but looking into a 'proper' on-call rota is something I'm conscious of: particularly if there's a business need from clients for increased support hours.

Once the power came back, a fix was deployed.

The problem was due to permissions problems on the ckan log file, that were most likely introduced by human intervention; where the file was opening as a privileged user but closed by an unprivileged user, altering the permissions, and stopping the daemon from being able to write to the logfile. This would have gone un-noticed until an error occurred.

Resetting the permissions on the logfile resurrected the site.

To reduce the chances of this happening again, we'll (i) remind our team about this, and (ii) investigate routine monitoring of the ownership/permissions on the log files.

Out of interest, and if the price was right, would extended support hours be something that Development Initiatives might be interested in?

Apologies for the delayed full reply -- the last three days I've been on-site with poor wifi and mediocre phone signal coverage.

Best wishes,

Adam

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Matt Bartlett, Apr 14 12:55

Hi Adam

Just wanted to raise this with you (we also had Pingdom alerts showing that
the Registry was down for about 7 hours yesterday) – it would be helpful to
know the background to why this happened and anything that can be done to
prevent it happening again?

Thanks a lot

Matt

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-------- Original Message --------

*Subject: *

Monitor is UP: Registry (http://iatiregistry.org/)

*Date: *

13/04/14 11:43

*From: *

Uptime Robot <alert at uptimerobot.com> <alert at uptimerobot.com>

*To: *

Steven Flower <Steven.Flower at devinit.org> <Steven.Flower at devinit.org>

Hi,

The monitor Registry (http://iatiregistry.org/) is back UP (OK) (It was
down for 6 hours, 59 minutes and 44 seconds).

Cheers,

Uptime Robot
http://www.uptimerobot.com
http://twitter.com/uptimerobot
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