[CKAN-support] Update: Re: Groups and home page design

Tue Jul 29 15:41:11 UTC 2014

Hi Adam,

I started the dataset again from scratch and it’s uploaded now.

Cheers,

Jon

Jon Hill

Information Governance Officer

Information Management Team

London Borough of Barnet, North London Business Park,

Oakleigh Road South, London N11 1NP

Tel: 020 8359 7072

Barnet Online: www.barnet.gov.uk

Please consider the environment - do you really need to print this email?

From: support at ckan.org [mailto:support at ckan.org] 
Sent: 29 July 2014 16:01
Cc: Leaver, Jacqueline; Hill, Jon
Subject: Update: Re: [CKAN-support] Groups and home page design

##- Please type your reply above this line -##

You are registered as a CC on this support request (1069). Reply to this email to add a comment to the request.

 Adam McGre<http://www.gravatar.com/avatar/21ce30134096566b5e86e6643669910b?size=40&default=https%3A%2F%2Fassets.zendesk.com%2Fimages%2Fframe_user.png&r=g> 

Adam McGreggor (Open Knowledge Foundation) 

Jul 29 16:01 

Jon,

We've done some more digging, and it looks as though there are "Illegal characters" in the resource name. Could you let us know what you're trying?

I'm wondering if it's something strange in a copy/paste operation? We're seeing "Illegal character ((CTRL-CHAR, code 11))", which I think is a vertical tabulation mark.

A

 Hill, Jon<http://www.gravatar.com/avatar/c6e0cf9b7b9583a1a57f9ad5e82e7dd2?size=40&default=https%3A%2F%2Fassets.zendesk.com%2Fimages%2Fframe_user.png&r=g> 

Hill, Jon 

Jul 29 15:41 

Hi Adam, 

Still no joy, unfortunately. The most irritating bit is I’ve got to go through the whole process of uploading to see if it’s fixed or not… 

Cheers, 

Jon 

Jon Hill 

Information Governance Officer 

Information Management Team 

London Borough of Barnet, North London Business Park, 

Oakleigh Road South, London N11 1NP 

Tel: 020 8359 7072 

Barnet Online: www.barnet.gov.uk (../../../../../../Documents%20and%20Settings/Jonathan.T-Wright.LBBARNET/Desktop/www.barnet.gov.uk) 

Please consider the environment - do you really need to print this email? 

 Adam McGre<http://www.gravatar.com/avatar/21ce30134096566b5e86e6643669910b?size=40&default=https%3A%2F%2Fassets.zendesk.com%2Fimages%2Fframe_user.png&r=g> 

Adam McGreggor (Open Knowledge Foundation) 

Jul 29 15:28 

Jon,

I've heard back from the support team, and the unavailability was caused by us setting up another staging site, unfortunately, around about the same time that you were trying to upload things. That's now been put into service, so all should be stable (staging sites are just that; usually, changes are unnoticeable as others come into service / go out of service, but every now and then, these things crop up).

Once the site goes into production, these issues shouldn't become an issue.

All should be good for you to upload datasets to staging now. If we have an 'OK' from you, we'll provision the production environment -- I've gone through the usual tests, and can't see any more gotchas/snags.

Best wishes,

Adam

 Hill, Jon<http://www.gravatar.com/avatar/c6e0cf9b7b9583a1a57f9ad5e82e7dd2?size=40&default=https%3A%2F%2Fassets.zendesk.com%2Fimages%2Fframe_user.png&r=g> 

Hill, Jon 

Jul 29 13:08 

Hi Adam, 

I've attached a screenshot of the result when I just tried to upload the attached datasets. Alternatively, this can throw up a "Bad Gateway" or gateway time out message. 

I'd greatly appreciate it if you would provide an estimate of when you expect this to be fixed. We really need to get started uploading data ASAP. 

Cheers, 

Jon 

Jon Hill
Information Governance Officer
Information Management Team
London Borough of Barnet, North London Business Park,
Oakleigh Road South, London N11 1NP
Tel: 020 8359 7072
Barnet Online: www.barnet.gov.uk
Please consider the environment - do you really need to print this email? 

-----Original Message----- 

Attachment(s)
Upload failure.jpg <https://okfn.zendesk.com/attachments/token/WGoXQ3wdRJFNlQT5uA3F4ZCip/?name=Upload+failure.jpg> 
LBB contracts 140709.csv <https://okfn.zendesk.com/attachments/token/cMtGKU796VtKhJqGBKJ8D1GUq/?name=LBB+contracts+140709.csv> 

 Hill, Jon<http://www.gravatar.com/avatar/c6e0cf9b7b9583a1a57f9ad5e82e7dd2?size=40&default=https%3A%2F%2Fassets.zendesk.com%2Fimages%2Fframe_user.png&r=g> 

Hill, Jon 

Jul 29 11:15 

Hi Adam, 

The file-size is about 151kb, so not large in that sense. About 950 lines of data, if this is an issue. 

Cheers, 

Jon 

Jon Hill 

Information Governance Officer 

Information Management Team 

London Borough of Barnet, North London Business Park, 

Oakleigh Road South, London N11 1NP 

Tel: 020 8359 7072 

Barnet Online: www.barnet.gov.uk (../../../../../../Documents%20and%20Settings/Jonathan.T-Wright.LBBARNET/Desktop/www.barnet.gov.uk) 

Please consider the environment - do you really need to print this email? 

 Adam McGre<http://www.gravatar.com/avatar/21ce30134096566b5e86e6643669910b?size=40&default=https%3A%2F%2Fassets.zendesk.com%2Fimages%2Fframe_user.png&r=g> 

Adam McGreggor (Open Knowledge Foundation) 

Jul 29 11:12 

This is a follow-up to your previous request #922 <https://okfn.zendesk.com/requests/922>  "Re: Groups and home page de..."

Hi Jon,

Apologies for that. We’ll have a look at this, and try and see what’s going on. Are the datasets particularly large?

A

On 29 Jul 2014, at 10:56, Hill, Jon Jon.Hill at Barnet.gov.uk wrote:

	Hi Adam,

	Just tried calling you. I've set a large portion of today aside to upload datasets (a hectic end to the week last week meant no real time for testing) and I keep getting given gateway timeouts/bad gateway messages. Any idea what this is about?

	Cheers,

	Jon

	Jon Hill
	Information Governance Officer
	Information Management Team
	London Borough of Barnet, North London Business Park,
	Oakleigh Road South, London N11 1NP
	Tel: 020 8359 7072
	Barnet Online: www.barnet.gov.uk
	Please consider the environment - do you really need to print this email?

This email is a service from Open Knowledge Foundation. Delivered by Zendesk <http://www.zendesk.com/help-desk-software/?utm_medium=poweredbyzendesk&utm_source=email-notification&utm_campaign=text> . 

Message-Id:MW6S3QJM_53d7b746ea684_2dc73ff5facb331c86253c_sprut

This email and any attachments to it are intended solely for the individual to whom it is addressed. It may contain sensitive or confidential material and should be handled accordingly. However, it is recognised that, as an intended recipient of this email, you may wish to share it with those who have a legitimate interest in the contents.

If you have received this email in error and you are not the intended recipient you must not disclose, distribute, copy or print any of the information contained or attached within it, all copies must be deleted from your system.  Please notify the sender immediately. 

Whilst we take reasonable steps to identify software viruses, any attachments to this email may contain viruses which our anti-virus software has failed to identify. No liability can be accepted, and you should therefore carry out your own anti-virus checks before opening any documents.

Please note: Information contained in this e-mail may be subject to public disclosure under the Freedom of Information Act 2000 or the Environmental Information Regulations 2004.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://lists.okfn.org/mailman/private/ckan-support/attachments/20140729/50ae413f/attachment-0003.html>