[CKAN-support] Groups and home page design

Thu Jul 31 11:12:31 UTC 2014

Adam,

I appear to be locked out of the system on both the “barnet” and “jon” user profiles. Any chance of this being fixed ASAP. We have an urgent need to upload datasets before I go on leave.

Regards,

Jon

Jon Hill

Information Governance Officer

Information Management Team

London Borough of Barnet, North London Business Park,

Oakleigh Road South, London N11 1NP

Tel: 020 8359 7072

Barnet Online: www.barnet.gov.uk

Please consider the environment - do you really need to print this email?

From: support at ckan.org [mailto:support at ckan.org] 
Sent: 29 July 2014 18:45
Cc: Leaver, Jacqueline; Hill, Jon
Subject: Update: Re: [CKAN-support] Groups and home page design

##- Please type your reply above this line -##

You are registered as a CC on this support request (1069). Reply to this email to add a comment to the request.

 Adam McGre<http://www.gravatar.com/avatar/21ce30134096566b5e86e6643669910b?size=40&default=https%3A%2F%2Fassets.zendesk.com%2Fimages%2Fframe_user.png&r=g> 

Adam McGreggor (Open Knowledge Foundation) 

Jul 29 18:45 

Jon --

Great. Sorry that the error message wasn't helpful.

Bests,

A

 Hill, Jon<http://www.gravatar.com/avatar/c6e0cf9b7b9583a1a57f9ad5e82e7dd2?size=40&default=https%3A%2F%2Fassets.zendesk.com%2Fimages%2Fframe_user.png&r=g> 

Hill, Jon 

Jul 29 16:41 

Hi Adam, 

I started the dataset again from scratch and it’s uploaded now. 

Cheers, 

Jon 

Jon Hill 

Information Governance Officer 

Information Management Team 

London Borough of Barnet, North London Business Park, 

Oakleigh Road South, London N11 1NP 

Tel: 020 8359 7072 

Barnet Online: www.barnet.gov.uk (../../../../../../Documents%20and%20Settings/Jonathan.T-Wright.LBBARNET/Desktop/www.barnet.gov.uk) 

Please consider the environment - do you really need to print this email? 

 Adam McGre<http://www.gravatar.com/avatar/21ce30134096566b5e86e6643669910b?size=40&default=https%3A%2F%2Fassets.zendesk.com%2Fimages%2Fframe_user.png&r=g> 

Adam McGreggor (Open Knowledge Foundation) 

Jul 29 16:01 

Jon,

We've done some more digging, and it looks as though there are "Illegal characters" in the resource name. Could you let us know what you're trying?

I'm wondering if it's something strange in a copy/paste operation? We're seeing "Illegal character ((CTRL-CHAR, code 11))", which I think is a vertical tabulation mark.

A

 Hill, Jon<http://www.gravatar.com/avatar/c6e0cf9b7b9583a1a57f9ad5e82e7dd2?size=40&default=https%3A%2F%2Fassets.zendesk.com%2Fimages%2Fframe_user.png&r=g> 

Hill, Jon 

Jul 29 15:41 

Hi Adam, 

Still no joy, unfortunately. The most irritating bit is I’ve got to go through the whole process of uploading to see if it’s fixed or not… 

Cheers, 

Jon 

Jon Hill 

Information Governance Officer 

Information Management Team 

London Borough of Barnet, North London Business Park, 

Oakleigh Road South, London N11 1NP 

Tel: 020 8359 7072 

Barnet Online: www.barnet.gov.uk (../../../../../../Documents%20and%20Settings/Jonathan.T-Wright.LBBARNET/Desktop/www.barnet.gov.uk) 

Please consider the environment - do you really need to print this email? 

 Adam McGre<http://www.gravatar.com/avatar/21ce30134096566b5e86e6643669910b?size=40&default=https%3A%2F%2Fassets.zendesk.com%2Fimages%2Fframe_user.png&r=g> 

Adam McGreggor (Open Knowledge Foundation) 

Jul 29 15:28 

Jon,

I've heard back from the support team, and the unavailability was caused by us setting up another staging site, unfortunately, around about the same time that you were trying to upload things. That's now been put into service, so all should be stable (staging sites are just that; usually, changes are unnoticeable as others come into service / go out of service, but every now and then, these things crop up).

Once the site goes into production, these issues shouldn't become an issue.

All should be good for you to upload datasets to staging now. If we have an 'OK' from you, we'll provision the production environment -- I've gone through the usual tests, and can't see any more gotchas/snags.

Best wishes,

Adam

 Hill, Jon<http://www.gravatar.com/avatar/c6e0cf9b7b9583a1a57f9ad5e82e7dd2?size=40&default=https%3A%2F%2Fassets.zendesk.com%2Fimages%2Fframe_user.png&r=g> 

Hill, Jon 

Jul 29 13:08 

Hi Adam, 

I've attached a screenshot of the result when I just tried to upload the attached datasets. Alternatively, this can throw up a "Bad Gateway" or gateway time out message. 

I'd greatly appreciate it if you would provide an estimate of when you expect this to be fixed. We really need to get started uploading data ASAP. 

Cheers, 

Jon 

Jon Hill
Information Governance Officer
Information Management Team
London Borough of Barnet, North London Business Park,
Oakleigh Road South, London N11 1NP
Tel: 020 8359 7072
Barnet Online: www.barnet.gov.uk
Please consider the environment - do you really need to print this email? 

-----Original Message----- 

Attachment(s)
Upload failure.jpg <https://okfn.zendesk.com/attachments/token/WGoXQ3wdRJFNlQT5uA3F4ZCip/?name=Upload+failure.jpg> 
LBB contracts 140709.csv <https://okfn.zendesk.com/attachments/token/cMtGKU796VtKhJqGBKJ8D1GUq/?name=LBB+contracts+140709.csv> 

 Hill, Jon<http://www.gravatar.com/avatar/c6e0cf9b7b9583a1a57f9ad5e82e7dd2?size=40&default=https%3A%2F%2Fassets.zendesk.com%2Fimages%2Fframe_user.png&r=g> 

Hill, Jon 

Jul 29 11:15 

Hi Adam, 

The file-size is about 151kb, so not large in that sense. About 950 lines of data, if this is an issue. 

Cheers, 

Jon 

Jon Hill 

Information Governance Officer 

Information Management Team 

London Borough of Barnet, North London Business Park, 

Oakleigh Road South, London N11 1NP 

Tel: 020 8359 7072 

Barnet Online: www.barnet.gov.uk (../../../../../../Documents%20and%20Settings/Jonathan.T-Wright.LBBARNET/Desktop/www.barnet.gov.uk) 

Please consider the environment - do you really need to print this email? 

 Adam McGre<http://www.gravatar.com/avatar/21ce30134096566b5e86e6643669910b?size=40&default=https%3A%2F%2Fassets.zendesk.com%2Fimages%2Fframe_user.png&r=g> 

Adam McGreggor (Open Knowledge Foundation) 

Jul 29 11:12 

This is a follow-up to your previous request #922 <https://okfn.zendesk.com/requests/922>  "Re: Groups and home page de..."

Hi Jon,

Apologies for that. We’ll have a look at this, and try and see what’s going on. Are the datasets particularly large?

A

On 29 Jul 2014, at 10:56, Hill, Jon Jon.Hill at Barnet.gov.uk wrote:

	Hi Adam,

	Just tried calling you. I've set a large portion of today aside to upload datasets (a hectic end to the week last week meant no real time for testing) and I keep getting given gateway timeouts/bad gateway messages. Any idea what this is about?

	Cheers,

	Jon

	Jon Hill
	Information Governance Officer
	Information Management Team
	London Borough of Barnet, North London Business Park,
	Oakleigh Road South, London N11 1NP
	Tel: 020 8359 7072
	Barnet Online: www.barnet.gov.uk
	Please consider the environment - do you really need to print this email?

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