[CKAN-support] [Open Knowledge Foundation] Update: Re: Groups and home page design

Hill, Jon Jon.Hill at Barnet.gov.uk
Wed Aug 27 11:29:32 UTC 2014


Hi,

 

I’m trying to upload a dataset here and it’s coming up with the screen below.

 

Any idea how to fix this>?

 

Cheers,

 

Jon

 

Jon Hill

Information Management Officer

Information Management Team

London Borough of Barnet, North London Business Park,

Oakleigh Road South, London N11 1NP

Tel: 020 8359 7072

Barnet Online: www.barnet.gov.uk

Please consider the environment - do you really need to print this email?

 

From: Nigel Babu [mailto:support at ckan.org] 
Sent: 02 August 2014 09:17
Cc: Leaver, Jacqueline; Hill, Jon
Subject: [Open Knowledge Foundation] Update: Re: [CKAN-support] Groups and home page design

 

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You are registered as a CC on this support request (1069). Reply to this email to add a comment to the request.

 Nigel Babu<http://www.gravatar.com/avatar/77735a3493044d5275a09335b921a383?size=40&default=https%3A%2F%2Fassets.zendesk.com%2Fimages%2Fframe_user.png&r=g> 

Nigel Babu (Open Knowledge Foundation) 

Aug 02 09:17 

Hi Jon,

Are you still seeing this problem? I can't seem to reproduce this error at all.

Nigel.

 

 Hill, Jon<http://www.gravatar.com/avatar/c6e0cf9b7b9583a1a57f9ad5e82e7dd2?size=40&default=https%3A%2F%2Fassets.zendesk.com%2Fimages%2Fframe_user.png&r=g> 

Hill, Jon 

Aug 01 16:41 

Nigel, 

I’m having issues with the metadata on the system. In the “additional information” screen it’s only allowing 3 custom fields, whereas before additional fields were added when the previous ones were populated. The only way to get additional fields seems to be to come out of the upload and go back in again, which is a pretty laborious task. I’ve added a screenshot below. 

Again, if this can be sorted ASAP, that would be great. 

Cheers, 

Jon 

Jon Hill 

Information Governance Officer 

Information Management Team 

London Borough of Barnet, North London Business Park, 

Oakleigh Road South, London N11 1NP 

Tel: 020 8359 7072 

Barnet Online: www.barnet.gov.uk (../../../../../../Documents%20and%20Settings/Jonathan.T-Wright.LBBARNET/Desktop/www.barnet.gov.uk) 

Please consider the environment - do you really need to print this email? 

Attachment(s)
image001.png <https://okfn.zendesk.com/attachments/token/AU21OSD8SgDS2oi8ogqkZztXc/?name=image001.png> 

 

 Nigel Babu<http://www.gravatar.com/avatar/77735a3493044d5275a09335b921a383?size=40&default=https%3A%2F%2Fassets.zendesk.com%2Fimages%2Fframe_user.png&r=g> 

Nigel Babu (Open Knowledge Foundation) 

Jul 31 15:02 

Hi Jon,

I've reset the password to the original password. I see that you've updated your username. Perhaps you accidentally changed your password then? In the future you can use the reset password <http://barnet.staging.ckanhosted.com/user/reset>  link to reset your password.

Anyway, everything is working now.

Nigel.

 

 Hill, Jon<http://www.gravatar.com/avatar/c6e0cf9b7b9583a1a57f9ad5e82e7dd2?size=40&default=https%3A%2F%2Fassets.zendesk.com%2Fimages%2Fframe_user.png&r=g> 

Hill, Jon 

Jul 31 13:24 

Hi Nigel, 

Screenshot below. The two username/passwords attached. 

Cheers, 

Jon 

Jon Hill 

Information Governance Officer 

Information Management Team 

London Borough of Barnet, North London Business Park, 

Oakleigh Road South, London N11 1NP 

Tel: 020 8359 7072 

Barnet Online: www.barnet.gov.uk (../../../../../../Documents%20and%20Settings/Jonathan.T-Wright.LBBARNET/Desktop/www.barnet.gov.uk) 

Please consider the environment - do you really need to print this email? 

Attachment(s)
image001.jpg <https://okfn.zendesk.com/attachments/token/et9waGqsH97vBOxhYl8i3XiF4/?name=image001.jpg> 
unnamed_attachment_1.eml <https://okfn.zendesk.com/attachments/token/8TRVZIpy9Nq5Sjw0h8QiBdKdy/?name=unnamed_attachment_1.eml> 

 

 Nigel Babu<http://www.gravatar.com/avatar/77735a3493044d5275a09335b921a383?size=40&default=https%3A%2F%2Fassets.zendesk.com%2Fimages%2Fframe_user.png&r=g> 

Nigel Babu (Open Knowledge Foundation) 

Jul 31 13:20 

Hi Jon,

Can I have a screenshot of what happens when you try to login? Additionally, can I have your username and password combination that you're trying?

Nigel.

 

 Adam McGre<http://www.gravatar.com/avatar/21ce30134096566b5e86e6643669910b?size=40&default=https%3A%2F%2Fassets.zendesk.com%2Fimages%2Fframe_user.png&r=g> 

Adam McGreggor (Open Knowledge Foundation) 

Jul 31 12:16 

Hi Jon,

We're looking into this now, and should hopefully have some more information/things sorted for you soon.

Best wishes,

Adam

 

 Hill, Jon<http://www.gravatar.com/avatar/c6e0cf9b7b9583a1a57f9ad5e82e7dd2?size=40&default=https%3A%2F%2Fassets.zendesk.com%2Fimages%2Fframe_user.png&r=g> 

Hill, Jon 

Jul 31 12:12 

Adam, 

I appear to be locked out of the system on both the “barnet” and “jon” user profiles. Any chance of this being fixed ASAP. We have an urgent need to upload datasets before I go on leave. 

Regards, 

Jon 

Jon Hill 

Information Governance Officer 

Information Management Team 

London Borough of Barnet, North London Business Park, 

Oakleigh Road South, London N11 1NP 

Tel: 020 8359 7072 

Barnet Online: www.barnet.gov.uk (../../../../../../Documents%20and%20Settings/Jonathan.T-Wright.LBBARNET/Desktop/www.barnet.gov.uk) 

Please consider the environment - do you really need to print this email? 

 

 Adam McGre<http://www.gravatar.com/avatar/21ce30134096566b5e86e6643669910b?size=40&default=https%3A%2F%2Fassets.zendesk.com%2Fimages%2Fframe_user.png&r=g> 

Adam McGreggor (Open Knowledge Foundation) 

Jul 29 18:45 

Jon --

Great. Sorry that the error message wasn't helpful.

Bests,

A

 

 Hill, Jon<http://www.gravatar.com/avatar/c6e0cf9b7b9583a1a57f9ad5e82e7dd2?size=40&default=https%3A%2F%2Fassets.zendesk.com%2Fimages%2Fframe_user.png&r=g> 

Hill, Jon 

Jul 29 16:41 

Hi Adam, 

I started the dataset again from scratch and it’s uploaded now. 

Cheers, 

Jon 

Jon Hill 

Information Governance Officer 

Information Management Team 

London Borough of Barnet, North London Business Park, 

Oakleigh Road South, London N11 1NP 

Tel: 020 8359 7072 

Barnet Online: www.barnet.gov.uk (../../../../../../Documents%20and%20Settings/Jonathan.T-Wright.LBBARNET/Desktop/www.barnet.gov.uk) 

Please consider the environment - do you really need to print this email? 

 

 Adam McGre<http://www.gravatar.com/avatar/21ce30134096566b5e86e6643669910b?size=40&default=https%3A%2F%2Fassets.zendesk.com%2Fimages%2Fframe_user.png&r=g> 

Adam McGreggor (Open Knowledge Foundation) 

Jul 29 16:01 

Jon,

We've done some more digging, and it looks as though there are "Illegal characters" in the resource name. Could you let us know what you're trying?

I'm wondering if it's something strange in a copy/paste operation? We're seeing "Illegal character ((CTRL-CHAR, code 11))", which I think is a vertical tabulation mark.

A

 

 Hill, Jon<http://www.gravatar.com/avatar/c6e0cf9b7b9583a1a57f9ad5e82e7dd2?size=40&default=https%3A%2F%2Fassets.zendesk.com%2Fimages%2Fframe_user.png&r=g> 

Hill, Jon 

Jul 29 15:41 

Hi Adam, 

Still no joy, unfortunately. The most irritating bit is I’ve got to go through the whole process of uploading to see if it’s fixed or not… 

Cheers, 

Jon 

Jon Hill 

Information Governance Officer 

Information Management Team 

London Borough of Barnet, North London Business Park, 

Oakleigh Road South, London N11 1NP 

Tel: 020 8359 7072 

Barnet Online: www.barnet.gov.uk (../../../../../../Documents%20and%20Settings/Jonathan.T-Wright.LBBARNET/Desktop/www.barnet.gov.uk) 

Please consider the environment - do you really need to print this email? 

 

 Adam McGre<http://www.gravatar.com/avatar/21ce30134096566b5e86e6643669910b?size=40&default=https%3A%2F%2Fassets.zendesk.com%2Fimages%2Fframe_user.png&r=g> 

Adam McGreggor (Open Knowledge Foundation) 

Jul 29 15:28 

Jon,

I've heard back from the support team, and the unavailability was caused by us setting up another staging site, unfortunately, around about the same time that you were trying to upload things. That's now been put into service, so all should be stable (staging sites are just that; usually, changes are unnoticeable as others come into service / go out of service, but every now and then, these things crop up).

Once the site goes into production, these issues shouldn't become an issue.

All should be good for you to upload datasets to staging now. If we have an 'OK' from you, we'll provision the production environment -- I've gone through the usual tests, and can't see any more gotchas/snags.

Best wishes,

Adam

 

 Hill, Jon<http://www.gravatar.com/avatar/c6e0cf9b7b9583a1a57f9ad5e82e7dd2?size=40&default=https%3A%2F%2Fassets.zendesk.com%2Fimages%2Fframe_user.png&r=g> 

Hill, Jon 

Jul 29 13:08 

Hi Adam, 

I've attached a screenshot of the result when I just tried to upload the attached datasets. Alternatively, this can throw up a "Bad Gateway" or gateway time out message. 

I'd greatly appreciate it if you would provide an estimate of when you expect this to be fixed. We really need to get started uploading data ASAP. 

Cheers, 

Jon 

Jon Hill
Information Governance Officer
Information Management Team
London Borough of Barnet, North London Business Park,
Oakleigh Road South, London N11 1NP
Tel: 020 8359 7072
Barnet Online: www.barnet.gov.uk
Please consider the environment - do you really need to print this email? 


-----Original Message----- 

Attachment(s)
Upload failure.jpg <https://okfn.zendesk.com/attachments/token/WGoXQ3wdRJFNlQT5uA3F4ZCip/?name=Upload+failure.jpg> 
LBB contracts 140709.csv <https://okfn.zendesk.com/attachments/token/cMtGKU796VtKhJqGBKJ8D1GUq/?name=LBB+contracts+140709.csv> 

 

 Hill, Jon<http://www.gravatar.com/avatar/c6e0cf9b7b9583a1a57f9ad5e82e7dd2?size=40&default=https%3A%2F%2Fassets.zendesk.com%2Fimages%2Fframe_user.png&r=g> 

Hill, Jon 

Jul 29 11:15 

Hi Adam, 

The file-size is about 151kb, so not large in that sense. About 950 lines of data, if this is an issue. 

Cheers, 

Jon 

Jon Hill 

Information Governance Officer 

Information Management Team 

London Borough of Barnet, North London Business Park, 

Oakleigh Road South, London N11 1NP 

Tel: 020 8359 7072 

Barnet Online: www.barnet.gov.uk (../../../../../../Documents%20and%20Settings/Jonathan.T-Wright.LBBARNET/Desktop/www.barnet.gov.uk) 

Please consider the environment - do you really need to print this email? 

 

 Adam McGre<http://www.gravatar.com/avatar/21ce30134096566b5e86e6643669910b?size=40&default=https%3A%2F%2Fassets.zendesk.com%2Fimages%2Fframe_user.png&r=g> 

Adam McGreggor (Open Knowledge Foundation) 

Jul 29 11:12 

This is a follow-up to your previous request #922 <https://okfn.zendesk.com/requests/922>  "Re: Groups and home page de..."

Hi Jon,

Apologies for that. We’ll have a look at this, and try and see what’s going on. Are the datasets particularly large?

A

On 29 Jul 2014, at 10:56, Hill, Jon Jon.Hill at Barnet.gov.uk wrote:

	Hi Adam,

	Just tried calling you. I've set a large portion of today aside to upload datasets (a hectic end to the week last week meant no real time for testing) and I keep getting given gateway timeouts/bad gateway messages. Any idea what this is about?

	Cheers,

	Jon

	Jon Hill
	Information Governance Officer
	Information Management Team
	London Borough of Barnet, North London Business Park,
	Oakleigh Road South, London N11 1NP
	Tel: 020 8359 7072
	Barnet Online: www.barnet.gov.uk
	Please consider the environment - do you really need to print this email?

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