[okfn-coord] Our major server disappeared!

Fri Oct 30 12:49:00 UTC 2009

Great to hear we're all back up and running! Big thank you to James,
John and Rufus!

Re: LayeredTech, my inclination would be to complain about how much
trouble it was that the server was taken offline without confirming
this with us first, and emphasise how much time its taken to resume
service. Maybe (as Jordan suggested) we should say we are still going
to have to explain to our users why our services went down. I think we
should ask them to waive the fee!

Given how much time its taken us and how unhelpful they initially were
(which caused us a lot of work trying to restore backups before they
gave us access to the server) - I think its worth asking for a waiver,
and if they won't budge then at least a reduction. Are they still
asking for £150/hour?

What do others think?

Jonathan

On Fri, Oct 30, 2009 at 12:14 PM, James Casbon <casbon at gmail.com> wrote:
> Just to tie up this discussion, the new server is up and running fine
> and we have kforge running on it.  The infrastructure group need to
> work out whether to continue using amazon servers or not.
>
> Here is the message from layeredtech:
> """
> Hello,
>
> This server will be removed on 10/30/09 at 13:00 CDT. The time charge
> was for 1 hour to locate your server and place it back online.
>
> Regards,
> """
>
> My own feeling is to pay the hour, and just not use them any more, if
> possible.
>
> James
>
>
>
> 2009/10/29 Jonathan Gray <jonathan.gray at okfn.org>:
>> Just to update the board, apparently the speeds we were getting to
>> copy from server that went down (us0) to an existing server (eu0)
>> meant that it would take 75 hours to do a full backup, which is
>> greater than our 24 hour (now circa 22 hour) window.
>>
>> So I've opened an Amazon Web Services Account and James is copying the
>> data to an EC2 instance as we speak. This should cost a few dollars a
>> day until we can get everything fixed.
>>
>> Fingers crossed!
>>
>> J.
>>
>> On Thu, Oct 29, 2009 at 2:37 PM, paula le dieu <paula at ledieu.org> wrote:
>>> Well done!!
>>>
>>> 2009/10/29 Jonathan Gray <jonathan.gray at okfn.org>
>>>>
>>>> On Thu, Oct 29, 2009 at 1:40 PM, James Casbon <casbon at gmail.com> wrote:
>>>> > The server is back for 24 hours.
>>>>
>>>> Incredible! Is there anything I can do to help with restore?
>>>>
>>>> --
>>>> Jonathan Gray
>>>>
>>>> Community Coordinator
>>>> The Open Knowledge Foundation
>>>> http://www.okfn.org
>>>>
>>>> _______________________________________________
>>>> okfn-coord mailing list
>>>> okfn-coord at lists.okfn.org
>>>> http://lists.okfn.org/mailman/listinfo/okfn-coord
>>>
>>>
>>> _______________________________________________
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>>>
>>
>>
>>
>> --
>> Jonathan Gray
>>
>> Community Coordinator
>> The Open Knowledge Foundation
>> http://www.okfn.org
>>
>> _______________________________________________
>> okfn-coord mailing list
>> okfn-coord at lists.okfn.org
>> http://lists.okfn.org/mailman/listinfo/okfn-coord
>>
>
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-- 
Jonathan Gray

Community Coordinator
The Open Knowledge Foundation
http://www.okfn.org