[CKAN-support] FW: 5xx error investigation

Tue Oct 1 01:09:05 UTC 2013

Hi
Please disregard this one, turns out there was some scheduled maintenance that I had forgotten about. Didn't figure out the cause for the complete lack of availability last Friday but haven't had the problem since.
Cheers
George

From: George Sattler
Sent: Tuesday, 1 October 2013 10:02 AM
To: support at ckan.org
Subject: 5xx error investigation

Hi Support

I've being having some issues with Smart Services Queensland's CKAN instances not being available. On Friday morning the instances were unavailable until I rebooted and this morning some monitoring that I setup revealed timeouts and 5xx errors.

Does anyone know how I might be able to troubleshoot this kind of issue? E.g. if it's a mod_wsgi issue, how would I find evidence?

I've been in contact with the host provider, Rackspace, it investiage and they can't find anything wrong architecture-wise or excessive traffic.

Thanks
George

George Sattler
Software Developer/Analyst

Office 03 6224 2377 | Email george.sattler at xvt.com.au<mailto:george.sattler at xvt.com.au>
34 Anglesea Street, South Hobart, TAS 7004

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