[CKAN-support] FW: 5xx error investigation

Tue Oct 1 08:43:16 UTC 2013

Hi George, glad to hear it! Do let us know if the problem recurs.

On Tue, Oct 01, 2013 at 11:09:05AM +1000, George Sattler wrote:
> Hi Please disregard this one, turns out there was some scheduled
> maintenance that I had forgotten about. Didn't figure out the cause
> for the complete lack of availability last Friday but haven't had the
> problem since.  Cheers George
> 
> From: George Sattler Sent: Tuesday, 1 October 2013 10:02 AM To:
> support at ckan.org Subject: 5xx error investigation
> 
> Hi Support
> 
> I've being having some issues with Smart Services Queensland's CKAN
> instances not being available. On Friday morning the instances were
> unavailable until I rebooted and this morning some monitoring that I
> setup revealed timeouts and 5xx errors.
> 
> Does anyone know how I might be able to troubleshoot this kind of
> issue? E.g. if it's a mod_wsgi issue, how would I find evidence?
> 
> I've been in contact with the host provider, Rackspace, it investiage
> and they can't find anything wrong architecture-wise or excessive
> traffic.
> 
> Thanks George
> 
> George Sattler Software Developer/Analyst
> 
> Office 03 6224 2377 | Email
> george.sattler at xvt.com.au<mailto:george.sattler at xvt.com.au> 34
> Anglesea Street, South Hobart, TAS 7004
> 
> 
> ________________________________ This email and any files transmitted
> with it is confidential and intended solely for the use of the
> addressee. The unauthorised use, dissemination, forwarding, printing
> or copying of this communication is strictly prohibited. If you have
> received this communication in error please notify us immediately by
> reply email and destroy this communication. Any views and opinions
> presented in this email are solely those of the author and do not
> necessarily represent the views of XVT Solutions. The recipient should
> check this email and any attachments for viruses. XVT Solutions
> accepts no liability for the content of this email, and any damage
> caused by any viruses that could potentially be transmitted through
> this email.

> _______________________________________________
> CKAN-support mailing list
> CKAN-support at lists.okfn.org
> http://lists.okfn.org/mailman/listinfo/ckan-support