[CKAN-support] CKAN Support

[Nigel Babu]

Hi Michael,

Please ensure you have support at ckan.org in CC all the time. This lets
someone else can takeover from me if I'm unavailable and they have all the
information.

Thank you for the detailed notes. That's helping quite a bit. I need a bit
of information to debug what is causing your issues.

* You've mentioned CKAN 2.0 in the notes. Is that the version you used
before the upgrade?
* Can you tell me please also tell me what's the value of __version__ in
/usr/lib/ckan/default/src/ckan/ckan/__init__.py?
* The list of files in /etc/nginx/config.d/ and /etc/nginx/sites-enabled.

Nigel Babu

Developer  |  @nigelbabu <https://twitter.com/nigelbabu>

The Open Knowledge Foundation <http://okfn.org/>

Empowering through Open Knowledge

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 CKAN | http://ckan.org/ | @CKANproject
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portal platform


On 5 December 2013 10:52, Michael Speth <spethm at landcareresearch.co.nz>wrote:

>  Hi Nigel,
>   Should I be emailing you directory or should I email support at ckan.org?
>
>  As for how we are installing ckan, I have created a document that
> details the ckan puppet module (see attached).  Please let me know if you
> need help with this.
>
>  Also, I can create a vagrant project that creates a vm ( in virtualbox)
> that uses puppet (so automatically does all of this).  It will take me some
> time to do this, but it maybe a good way for us to proceed with diagnosing
> problems.  Note, Aaron would need to approve this work too.
>
>  Regards
>
>
> On Tue, Dec 3, 2013 at 6:00 PM, Nigel Babu <nigel.babu at okfn.org> wrote:
>
>>  Hi Michael and Aaron,
>>
>>  Gavin tells me you've requested support for the problems you've been
>> having. I'd be happy to work with you in figuring out the problems and
>> fixing them. Michael will be familiar with my attempts at
>> diagnosing/debugging the problems on the ckan-dev list.  In the future, I'd
>> recommend you request support by directly emailing support at ckan.org.
>>
>>  Can you tell me what specific version of CKAN you were originally using
>> (link to package would help too) and what version of CKAN you upgraded to
>> (again, link to package will help). I want to rule out a problem with the
>> package or package upgrade first.
>>
>> I'm not familiar enough with puppet to read the config that you've sent
>> us. If you can explain what it does, I can help confirm whether there's
>> anything that it does that could be causing problems.
>>
>>   Nigel Babu
>>
>> Developer  |  @nigelbabu <https://twitter.com/nigelbabu>
>>
>> The Open Knowledge Foundation <http://okfn.org/>
>>
>> Empowering through Open Knowledge
>>
>> http://okfn.org/  |  @okfn <http://twitter.com/OKFN>  |  OKF on Facebook<https://www.facebook.com/OKFNetwork> |
>> Blog <http://blog.okfn.org/>  |  Newsletter<http://okfn.org/about/newsletter>
>>
>>  CKAN | http://ckan.org/ | @CKANproject <http://twitter.com/CKANproject>|the world’s leading open-source data portal platform
>>
>
>
>
>  --
> Michael Speth
> DevOps Computer Engineer
> Landcare Research Consultant
>
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