[ECODP-dev] Best usage of support and handover time

[Jurgen Vannerom]

Darwin, 

 

The documentation and support of the handover is a contractual obligation
and gating for acceptance & payment of the project. 

(See attached contract amendment pages 7 & 8). Olivier Isouard - before
leaving the project - has produced a TOC for the key documents (see attach).

Currently we are still working within the boundaries of this TOC. The OKF
inputs & contributions thereto have been identified and communicated several
times.

 

What concerns ;

a)      Time boxing, the contract has defined this the support and handover
to be between Now (at end end of the Summer) and End of Year (under
condition of final acceptance of the customer).

b)      Support questions arise as one identifies them, we can not control
this process, unless you are proposing to insert a collection period // a
cut-off // prioritization // fixing period. 

Doing so I'm afraid we will only push forward the end date of the project
and postpone are payment milestones.

I advocate for the handover documentation to be produced and handed over as
soon as possible in order to leave the window of opportunity for additional
questions and feedback as small as possible !!

Besides producing and handing-over the documentation will prevent a number
of queries which now enter under the form of support queries, because one
can not find it in any documentation so far. 

c)      Only questions / inquiries which TF can not respond to, are being
relayed to OKF. Trust me, we are getting far more request than what you are
being confronted with at present

 

 

Best Regards, 

 

Jurgen Vannerom

Project Manager   

 

E-mail:    <mailto:jurgen.vannerom at tenforce.com>
jurgen.vannerom at tenforce.com

Phone:  

Mobile: +32 497591362

Skype:   Belgium2003

 

 

From: ecodp-dev-bounces at lists.okfn.org
[mailto:ecodp-dev-bounces at lists.okfn.org] On Behalf Of Darwin Peltan
Sent: donderdag 10 oktober 2013 14:33
To: Project list for EC ODP CKAN project
Subject: [ECODP-dev] Best usage of support and handover time

 

Dear Bert and Jurgen,

 

As you're aware there is a very high volume of general support and
documentation queries coming through at the moment. We are very happy to
support the handover process but there is a finite amount of time that has
been budgeted for this phase which needs to last until the end of the year
and I am very concerned that at the current rate of queries we will have
exceeded the budget by the end of this month.

 

Therefore I think we need to be more selective in how we use this time so
that it can best benefit the new contractor and the project. 

 

With this in mind I suggest the following actions

 

a) 10F need to remind the PO and the new contractor that support time is
time boxed. Therefore any support requests need to be prioritised. 

b) 10F to triage and collate the requests rather than passing them straight
through to us. This will allow you to select the most important queries that
really need input from the OKF.    

c) 10F need to create a roadmap of the documentation that's still needed so
that we can ensure that there is enough time left after support queries to
complete the documentation. We are still getting requests for significant
new pieces of documentation which haven't previously been discussed.

 

I'd be happy to discuss if you have any questions or thoughts on this or
other ways we can work together to make the handover as effective as
possible within the time available. 

 

Best,

 

Darwin

 

Darwin Peltan

Project Manager  |  skype: darwinp  |  twitter:  <http://twitter.com/darwin>
@darwin

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