[ECODP-dev] Best usage of support and handover time

Thu Oct 10 15:15:12 UTC 2013

Hi Jurgen,

I completely understand that we need to support the handover process.
However my point remains that there is 20 days allocated for us in this
phase and this isn't very long when spread across the remaining three
months until the end of the year. Therefore we need to use the time
sensibly otherwise it will all be exhausted very quickly.

I also strongly disagree with point c - At least 30% of the questions that
are being directed to us could be answered by 10F in the first instance.

Darwin

*Darwin Peltan*

*Project Manager  |  skype: darwinp  |  twitter:
@darwin<http://twitter.com/darwin>
*

*The Open Knowledge Foundation <http://okfn.org/>*

*Empowering through Open Knowledge*

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|open source data management platform
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On 10 October 2013 14:27, Jurgen Vannerom <jurgen.vannerom at tenforce.com>wrote:

> Darwin, ****
>
> ** **
>
> The documentation and support of the handover is a contractual obligation
> and gating for acceptance & payment of the project. ****
>
> (See attached contract amendment pages 7 & 8). Olivier Isouard – before
> leaving the project – has produced a TOC for the key documents (see attach).
> ****
>
> Currently we are still working within the boundaries of this TOC. The OKF
> inputs & contributions thereto have been identified and communicated
> several times.****
>
> ** **
>
> What concerns ;****
>
> **a)      **Time boxing, the contract has defined this the support and
> handover to be between Now (at end end of the Summer) and End of Year
> (under condition of final acceptance of the customer).****
>
> **b)      **Support questions arise as one identifies them, we can not
> control this process, unless you are proposing to insert a collection
> period // a cut-off // prioritization // fixing period. ****
>
> Doing so I’m afraid we will only push forward the end date of the project
> and postpone are payment milestones.****
>
> I advocate for the handover documentation to be produced and handed over
> as soon as possible in order to leave the window of opportunity for
> additional questions and feedback as small as possible !!****
>
> Besides producing and handing-over the documentation will prevent a number
> of queries which now enter under the form of support queries, because one
> can not find it in any documentation so far. ****
>
> **c)      **Only questions / inquiries which TF can not respond to, are
> being relayed to OKF. Trust me, we are getting far more request than what
> you are being confronted with at present****
>
> ** **
>
> ** **
>
> *Best Regards, *****
>
> * *****
>
> *Jurgen Vannerom*****
>
> *Project Manager*   ****
>
>  ****
>
> E-mail:   jurgen.vannerom at tenforce.com****
>
> Phone:  ****
>
> Mobile: *+32 497591362*****
>
> Skype:   *Belgium2003*****
>
>  ****
>
> ** **
>
> *From:* ecodp-dev-bounces at lists.okfn.org [mailto:
> ecodp-dev-bounces at lists.okfn.org] *On Behalf Of *Darwin Peltan
> *Sent:* donderdag 10 oktober 2013 14:33
> *To:* Project list for EC ODP CKAN project
> *Subject:* [ECODP-dev] Best usage of support and handover time****
>
> ** **
>
> Dear Bert and Jurgen,****
>
> ** **
>
> As you're aware there is a very high volume of general support and
> documentation queries coming through at the moment. We are very happy to
> support the handover process but there is a finite amount of time that has
> been budgeted for this phase which needs to last until the end of the year
> and I am very concerned that at the current rate of queries we will have
> exceeded the budget by the end of this month.****
>
> ** **
>
> Therefore I think we need to be more selective in how we use this time so
> that it can best benefit the new contractor and the project. ****
>
> ** **
>
> With this in mind I suggest the following actions****
>
> ** **
>
> a) 10F need to remind the PO and the new contractor that support time is
> time boxed. Therefore any support requests need to be prioritised. ****
>
> b) 10F to triage and collate the requests rather than passing them
> straight through to us. This will allow you to select the most important
> queries that really need input from the OKF.    ****
>
> c) 10F need to create a roadmap of the documentation that's still needed
> so that we can ensure that there is enough time left after support queries
> to complete the documentation. We are still getting requests for
> significant new pieces of documentation which haven't previously been
> discussed.****
>
> ** **
>
> I'd be happy to discuss if you have any questions or thoughts on this or
> other ways we can work together to make the handover as effective as
> possible within the time available. ****
>
> ** **
>
> Best,****
>
> ** **
>
> Darwin****
>
> ** **
>
> *Darwin Peltan*****
>
> *Project Manager**  |  skype: darwinp  |  twitter: @darwin<http://twitter.com/darwin>
> *****
>
> *The Open Knowledge Foundation <http://okfn.org/>*****
>
> *Empowering through Open Knowledge*****
>
> *http://okfn.org/  |  @okfn <http://twitter.com/OKFN>  |  OKF on Facebook<https://www.facebook.com/OKFNetwork> |
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> *****
>
> *
> **CKAN | **http://ckan.org** |** @ckanproject<http://twitter.com/ckanproject>
> ** | open source data management platform*****
>
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